Shipping & Order
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- To return an items please email us on info@ecowoolly.com with your order number in the subject box. A member of our team will contact you to start your returns process. Please note that you will be responsible for the cost of returning your item. Shipping costs are non-refundable. If you receive a refund because an item is faulty or damaged, the cost of the shipping will be returned to you. All returned items must be in the same condition they were received. For full details on our Shipping and Returns policy please visit Shipping Policy.
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Once an order is confirmed, unfortunately it is not possible for us to amend or cancel the order.
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Yes, you can return your order within 30 days of the date you received your parcel. After this time, unfortunately we cannot offer you a refund or exchange.
Before you decide to make a return, we would like you to know that we will only accept returns for the garments with all tags intact. -
If you believe you have received a faulty item then please contact us immediately. E-mail us with your order number on info@ecowoolly.com
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Unfortunately, we do not offer an exchange service with our online purchases.However, you can return your items to us within 30 days of delivery for a full refund as per our returns policy. You can then place a new order for your preferred items.
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We are currently only shipping to the United States, and will open other countries in the future.
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Adding items to your cart does not reserve the stock. Your items will only be secured once you have completed checkout.
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We have a comprehensive size guide to help you choose the right size for your desired look. On all products, we also show you the model's height and weight as a reference, so you know what each piece will look like when worn. If you need further assistance, please contact our team info@ecowoolly.com
Warranty & Repair
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As our garments are made from 100% wool they must be hand washed using cool water or alternatively dry cleaned. Please do not use the ‘wool wash’ cycle on your washing machine as it is not safe to use as a hand wash replacement.
Please follow our care guide here for further information. -
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties. -
Currently we do not offer a repair service in house as we do not currently have the facilities to accommodate this. Please read our Garment Care page best practices for caring for your woollen sweater..
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You can contact our customer service team at info@ecowoolly.com. We aim to respond to all general queries as quickly as possible. During peak times such as new launches, Black Friday or Christmas it may be a little longer but rest assured, we will get back to you as soon as we possibly can.